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Dustin Smith

Director of SRE | Data Engineering

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I’m Dustin—an engineer who’s spent the last decade building data platforms, ML systems, and SRE practices across five countries. I love the challenge of taking something broken or non-existent and turning it into a well-oiled machine. Currently Director of SRE in the Data Engineering division at Techcombank, scaling reliability for one of Vietnam’s largest banks.

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Built SRE function 0-to-1—leads 6 SREs, 6 platform infra engineers, 3 data extraction DEs, and 14 reliability engineers onboarding
Delivered CR agent CLI cutting change reviews from 90–120 min to ~10 min; developing agentic version with Confluence-to-GitLab automation
Delivered Ops agent that triages, groups, and explains job failures so the on-call SRE can quickly resolve issues
$1M+ AWS savings through lifecycle optimization, right-sizing, and pipeline refactoring
Delivered observability across 3,700+ data pipelines with dashboards and alerting

Grew account 4x—built customer confidence and expanded spend from $200K to $800K annually
Landed $1M expansion by bringing Databricks to a second team at another customer
Hands-on code optimization helping customers squeeze more performance out of their Spark workloads

Built the MLOps team and established practices for model lifecycle management
Integrated ML Metadata (MLMD) with Vertex AI for tracking training and serving data
Drift detection pipeline to monitor model performance degradation in production