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Dustin Smith

Director of SRE | Data Engineering

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I’m Dustin—an engineer who’s spent the last decade building data platforms, ML systems, and SRE practices across five countries. I love the challenge of taking something broken or non-existent and turning it into a well-oiled machine. Currently Director of SRE in the Data Engineering division at Techcombank, scaling reliability for one of Vietnam’s largest banks.

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$1M+ AWS savings through data lifecycle optimization, right-sizing compute, and refactoring inefficient pipelines
Established SRE from zero—implemented SLO tracking, error budgets, and incident management processes
Built observability across 3,700+ data pipelines with monitoring dashboards and alerting
Owned change reviews for production deployments, reducing incidents from bad releases
Developed SRE Operations Strategy defining tiered alert response (P1–P4), escalation workflows, pipeline readiness standards, and phased rollout targeting 60%+ auto-resolve
Architected SRE Alerting Bot on AWS (ECS Fargate, DynamoDB, Step Functions) with Teams integration, auto-resolve engine, and alert correlation

Grew account 4x—built customer confidence and expanded spend from $200K to $800K annually
Landed $1M expansion by bringing Databricks to a second team at another customer
Hands-on code optimization helping customers squeeze more performance out of their Spark workloads

Built the MLOps team and established practices for model lifecycle management
Integrated ML Metadata (MLMD) with Vertex AI for tracking training and serving data
Drift detection pipeline to monitor model performance degradation in production