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Dustin Smith

Director of SRE | Data Engineering

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const countries = 5

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I’m Dustin—an engineer who’s spent the last decade building data platforms, ML systems, and SRE practices across five countries. I love the challenge of taking something broken or non-existent and turning it into a well-oiled machine. Currently Director of SRE in the Data Engineering division at Techcombank, scaling reliability for one of Vietnam’s largest banks.

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Built SRE function 0-to-1—leads a combined Reliability/SRE team (1 manager, 10 engineers) and a platform infrastructure team (1 manager, 4 engineers)
Ops Agent in production—delivered first-ever reliability baselines (previously unmeasured): ~30 min MTTA and ~60 min MTTR; triages, groups, and explains job failures, with an auto-resolve engine in beta testing
Delivered CR agent CLI cutting change reviews from 90–120 min to ~10 min; developing agentic version with Confluence-to-GitLab automation
$1M+ AWS savings through lifecycle optimization, right-sizing, and pipeline refactoring
Delivered observability across ~6,000 data pipelines with dashboards and alerting

Grew account 4x—built customer confidence and expanded spend from $200K to $800K annually
Landed $1M expansion by bringing Databricks to a second team at another customer
Hands-on code optimization helping customers squeeze more performance out of their Spark workloads

Built the MLOps team and established practices for model lifecycle management
Integrated ML Metadata (MLMD) with Vertex AI for tracking training and serving data
Drift detection pipeline to monitor model performance degradation in production