About

Author

Current Role

I’m the Director Data Engineering, SRE & Infrastructure at Techcombank in Ha Noi, Viet Nam, leading SRE and Infrastructure in the Data Engineering Division.

Key achievements:

  • Built SRE function 0-to-1—leads a team of 20 across Reliability/SRE and platform infrastructure
  • Ops Agent in production—delivered first-ever reliability baselines (previously unmeasured): ~30 min MTTA and ~60 min MTTR; triages, groups, and explains job failures, with an auto-resolve engine in beta testing
  • Built a Change Request agent CLI that automated production change reviews, cutting review time from 90–120 minutes to ~10 minutes and sustaining ~50 production CR reviews per week; developing agentic version with end-to-end Confluence-to-GitLab automation
  • Established comprehensive observability frameworks across ~6,000 data pipelines
  • Achieved 97.8% SLA compliance
  • Led cost optimization delivering $1.03M in AWS savings—22% production cost reduction plus division-wide job right-sizing scaling down resources 25–50% with no runtime degradation
  • Championed organization-wide adoption of engineering best practices

Career Journey

My career has spanned 5 countries: the United States, Thailand, Germany, the United Kingdom, and Viet Nam.

Previous roles:

  • Solutions Architect at Databricks — Developed analytics strategies with executives across UK and European markets, specializing in data engineering and telecom; led performance and cost optimization engagements cutting customer pipeline runtimes up to 60%
  • MLOps Manager at Delivery Hero (Berlin) — Built MLOps frameworks on GCP
  • Associate Director – Solutions Engineer Lead at True Digital Group (Bangkok) — Led platform operations and analytics initiatives for 3+ years, holding platform design authority for the 3 PB cloud migration to GCP and Databricks

How I Got Here

My journey began as a Data Scientist at Caterpillar Inc., which led me to Bangkok on an exciting contract with Tata Technologies. Captivated by Thailand’s dynamic culture, I extended my stay for five rewarding years.

In 2022, the arrival of our first child inspired my wife and me to start a new chapter in Germany. After facing a layoff in early 2023, I was fortunate to land a role at Databricks, a leader in data, AI, and generative AI. My connections with exceptional leaders from my time in Thailand eventually opened the door to my current role at Techcombank.

Education

Originally from Clearwater, Florida, I hold:

  • MSc Mechanical Engineering (Orbital Mechanics) — University of Vermont
  • BSc Mathematics — University of Tampa
  • BSc Finance — University of Tampa

Let’s Connect

If you’d like to connect—whether for professional networking, collaboration, or just to share stories over a drink—feel free to reach out. I’m always eager to engage with fellow professionals and explore new opportunities.